Warranty Details

At Firefly Freeze India, we stand behind the quality and performance of our products. To ensure your peace of mind with your purchase, we offer a comprehensive warranty on our kitchen appliances and accessories.

Warranty Coverage

Our warranty covers defects in materials and workmanship under normal use during the warranty period. If your product has a defect and is covered by our warranty, we will repair or replace it at no additional cost.

Warranty Period
The standard warranty period for our products is as follows:

• Kitchen Chimneys: [insert duration, e.g., 2 years]
• Hobs and Cooktops: [insert duration, e.g., 2 years]
• Other Appliances: [insert duration, e.g., 1 year]

Please refer to your product documentation for specific warranty information.

What is Not Covered
Our warranty does not cover:

• Damage caused by misuse, abuse, or neglect.
• Normal wear and tear, including cosmetic damage.
• Products that have been modified or repaired by unauthorized personnel.
• Damage caused by natural disasters, accidents, or unauthorized modifications.
• Installation errors or improper maintenance.

How to Claim Warranty
To claim warranty service, please follow these steps:

Contact Customer Support:

• Email: info@fireflyindia.co.in
• Phone: +91-9289 667 577 (Mon-Fri, 9:15 AM – 6:00 PM)

Provide Required Information:

• Your name, contact information, and a detailed description of the issue.
• Proof of purchase (invoice or receipt).
• Photos of the product and any visible defects, if applicable.

Assessment:

• Our customer support team will assess your warranty claim and may request additional information or arrange for inspection.

Repair or Replacement:

• If your claim is approved, we will repair or replace the product at no cost to you, and we will inform you of the next steps.

Important Notes

• Please keep your original proof of purchase, as it may be required for warranty claims.
• Warranty services are provided only for products purchased directly from Firefly Freeze India or authorized retailers.

Conclusion

At Firefly Freeze India, we are committed to providing high-quality products and excellent customer service. Our warranty is designed to give you confidence in your purchase. If you have any questions regarding our warranty policy, please feel free to reach out to our customer support team.

Thank you for choosing Firefly Freeze India!