Return Policy

Effective Date: 02nd October 2024
At Fireflyindia.co.in, we want you to be completely satisfied with your purchase. If you are not satisfied for any reason, we offer a straightforward return policy to help you with the return process.

1. Return Eligibility

You may return items purchased from Fireflyindia.co.in within [insert time frame, e.g., 15 days] from the date of delivery. To be eligible for a return:

• Items must be unused, in their original packaging, and in the same condition that you received them.
• All tags and labels must be intact.
• A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Products that have been used or damaged.
• Customized or personalized items.
• Items marked as final sale or non-returnable at the time of purchase.

3. Return Process

To initiate a return, please follow these steps:

• Contact our customer support team at info@fireflyindia.co.in
  or call +91-9289 667 577 (Mon-Fri, 9:15 AM – 6:00 PM) to request a return authorization.
• Once your return is authorized, you will receive instructions on how to return your item.
• Pack the item securely in its original packaging and include your receipt or proof of purchase.
• Ship the item to the address provided in the return instructions.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part (e.g., incorrect or defective item). We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value.

5. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be applied to your original method of payment within [insert time frame, e.g., 7-10 business days].

6. Exchanges

If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item.

7. Changes to Return Policy

We reserve the right to update or modify this Return Policy at any time. Any changes will be effective immediately upon posting the updated policy on our website. Please review this policy periodically for updates.

8. Contact Us

If you have any questions regarding our return policy, please feel free to reach out:
Email: info@fireflyindia.co.in, Phone: +91-9289 667 577 (Mon-Fri, 9:15 AM – 6:00 PM)

Thank you for choosing Fireflyindia.co.in. We appreciate your business!