Installation and Complaint Handling

At Firefly Freeze India, we strive to ensure that your experience with our products is seamless from purchase to installation. Whether you need assistance with installation or have a complaint regarding your product, we are here to help.
Installation Services

Professional Installation

To guarantee optimal performance and safety, we recommend that all our kitchen appliances, including chimneys and hobs, be installed by a qualified professional. Our expert installation services are designed to ensure that your products function effectively and efficiently.

How to Schedule Installation:

• Purchase Confirmation: After purchasing your product from Firefly Freeze India, you will receive a confirmation email with details about the installation process.
• Contact Our Team: To schedule your installation, please contact our customer support team:
  – Email: info@fireflyindia.co.in
  – Phone: +91-9289 667 577, (Mon-Fri, 9:15 AM – 6:00 PM)
  – Provide Necessary Details: Share your order number, preferred installation date and time, and any specific requirements you may have.

Installation Charges:

Please note that installation charges may apply depending on the product and location. Our customer support team will provide you with a detailed estimate during the scheduling process.

Complaint Handling

We understand that sometimes issues may arise with our products. Our dedicated team is committed to addressing your complaints promptly and efficiently.

How to Register a Complaint:

Contact Customer Support:
If you encounter any issues with your product, please reach out to our customer support team:

• Email: info@fireflyindia.co.in
• Phone: +91-9289 667 577, (Mon-Fri, 9:15 AM – 6:00 PM)

Provide Detailed Information:

• Clearly describe the issue you are experiencing.
• Include your name, contact information, order number, and any relevant images or documentation.

Response and Resolution:

• Our customer support team will acknowledge your complaint and initiate an investigation. You can expect a response within 2 business days.
• Depending on the nature of the complaint, we may offer troubleshooting assistance, arrange for repair, or provide a replacement product.

Commitment to Customer Satisfaction
At Firefly Freeze India, your satisfaction is our top priority. We are committed to resolving your installation needs and complaints quickly and effectively. If you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for choosing Firefly Freeze India. We appreciate your trust in our products!