Escalation Help Desk

At Firefly Freeze India, we prioritize customer satisfaction and aim to provide you with the best support possible. If you encounter an issue that cannot be resolved through our standard customer service channels, we have established an Escalation Help Desk to ensure that your concerns are addressed promptly and effectively.

When to Escalate

If you have tried our regular customer support methods and your issue remains unresolved, or if you feel that your concern requires immediate attention, please do not hesitate to escalate your request. Common reasons for escalation include:

• Unresolved product issues or defects
• Delayed responses from customer support
• Payment or billing disputes
• Delivery issues not addressed satisfactorily

How to Escalate

To escalate your issue, please follow these steps:

Contact Our Escalation Help Desk:

• Email: info@fireflyindia.co.in
• Phone: +91-9289 667 577 (Mon-Fri, 9:15 AM – 6:00 PM)

Provide Detailed Information:

• Clearly explain the nature of your issue.
• Include your order number, contact information, and any previous communication with our customer support team.

Response Time:

• Our Escalation Help Desk team will review your request and respond within (Mon-Fri, 9:15 AM – 6:00 PM). We strive to resolve escalated issues as quickly as possible.

Commitment to Resolution

Our dedicated Escalation Help Desk team is committed to resolving your concerns efficiently. We appreciate your patience as we work to address your issue, and we will keep you informed throughout the process.

Feedback

We value your feedback and use it to improve our services. If your issue has been resolved, please let us know about your experience with our Escalation Help Desk.

Thank you for choosing Firefly Freeze India. We are here to assist you!