Frequently Asked Questions
You can place an order by browsing our website, selecting the products you wish to purchase, and adding them to your cart. Once you’re ready, proceed to checkout and follow the instructions to complete your order.
We accept various payment methods, including credit/debit cards, net banking, and popular digital wallets. All transactions are processed securely.
Once your order has been shipped, you will receive a confirmation email containing tracking information. You can use the tracking number provided to monitor the status of your shipment.
Our return policy allows you to return unused items within [insert time frame, e.g., 15 days] of delivery. Please refer to our Return Policy page for detailed information on eligibility and the return process.
Currently, we only ship within [specify countries or regions, e.g., India]. If you have questions about shipping to a specific location, please contact our customer support team.
You can reach our customer support team by emailing info@fireflyindia.co.in or calling us at (+91) 98111 94623 during business hours (Mon-Fri, 9:15 AM - 6:00 PM).
Shipping times vary depending on your location and the shipping method selected. Typically, standard shipping takes [insert time frame, e.g., 5-7 business days], while express shipping takes [insert time frame, e.g., 1-3 business days].
Yes, we prioritize your security. All payment transactions are processed through secure, encrypted gateways to protect your information.
If your order has not yet been shipped, you can cancel it by contacting our customer support team. Please refer to our Order Cancellation Policy for more information.
Yes, many of our products come with a warranty. Please check the product details on our website or contact customer support for specific warranty information.
If you receive a damaged or incorrect item, please contact our customer support team within [insert time frame, e.g., 24 hours] of receiving your order. We will assist you in resolving the issue.
